For government and the public sector
High-performing teams and culture for the public sector
Innovation, design thinking, customer experience and AI training for councils, government agencies, water utilities, public health services and universities.
- Councils and agencies
- Water utilities and health services
- In person or remote
Public sector clients
Councils, state health, water utilities and more
Seventeen public sector organisations around the world. Each logo links to its published case study.
Local government
State health
Public universities
International
In their words
What public sector leaders say about innovation and CX training
Local government
We have developed a great partnership with Collective Campus and their dedication to improving our customers experience is evident in the quality of work they delivered. The work they have led has ranged from facilitating customer experience workshops to the development of customer personas to co-designing a local government first community program for start up's in partnership with other Councils. Because of the successful delivery of this work - customer experience is now part of our organisations vernacular and included in the foundation of all service design so we are truely able to put the customer at the centre of all we do.
Feedback received, both formally and informally, has been overwhelmingly positive, Leaders have admitted to having their eyes opened and thinking challenged, seeing this as an opportunity to be more innovative in how we respond to and add value for our customers. Shay brings great experience, knowledge, ideas and energy to his facilitation. It's been a great experience partnering with Collective Campus and being part of these workshops.
Fostering a culture of innovation is one of our key objectives at Yarra Ranges. This led us to engage Collective Campus for a one-day session on Design Thinking. As a result, the Innovation team was able to apply these principles to innovation initiatives while aligning with the rest of the organisation.
Public sector deck
Download the public sector deck
Our public sector clients, programs and case studies in one PDF to share with your team.
Collective Campus public sector deck
Public sector
Capability building for councils, agencies and public bodies
Better services with the same or fewer resources comes down to capable teams.
Since 2015, hands-on workshops built around a real service your team owns.
- 17 public sector clients, each with a published case study
- Councils in Victoria, New South Wales and South Australia
- Water utilities, a state health service, public universities and international government programs
Innovation
Innovation training for the public sector
Public sector innovation means spotting a better way to deliver a service, testing it cheaply and making a case that survives an executive committee.
Glen Eira started with an innovation assessment. Greater Western Water, then City West Water, gave its ideas challenge winners a real pathway. South West Hospital and Health Service generated over 200 ideas to improve the patient experience.
Design thinking
Design thinking for the public sector
Design thinking takes a team from "we think residents find this hard" to "here is exactly where, and why". It works on public-facing services and the internal processes behind them.
Yarra Ranges, Glen Eira, Burnside and Coliban Water all run it on live problems. See the design thinking workshop.
Customer experience
CX training for councils and public agencies
Residents feel the seams between teams, channels and systems. CX training helps a council see them end to end.
Whittlesea built personas and mapped rates and bin journeys. Marion trained CX champions. Liverpool learned customer-centric design. See the customer experience workshop.
What we run
Workshops and AI programs for public teams
Hands-on, built around a real service or process your team owns. In person or remote. Each link is the full program.
Design thinking
A method teams can run again on public-facing services and internal processes.
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Customer experience
Map a live resident service, rank the friction and leave with a fix.
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Psychological safety
The candour people need to speak up and learn, without lowering the standard.
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Critical thinking
Practise judgment on live work, so people keep ownership of the decision.
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Lean startup and product sprint
Test ideas fast before they become funded projects.
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Agile
Ship in small steps and get from A to B faster.
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Productivity
Protect time for deep work on the services that matter.
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AI training
Put AI to work in the day to day, on the tools your teams already have.
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AI design sprints
From AI literacy to outcomes. Teams take real problems, build with AI, then pitch.
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AI governance
Acceptable use, risk and accountability, written for your agency.
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AI champions
A champions cohort, and briefings for executives.
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AI programs
AI training for the public sector
Practical use on approved tools, with a human accountable for every decision and a clear rule on what data goes where.
AI training, AI governance, AI design sprints and AI champions sit alongside the workshops above. Glen Eira has explored automation, AI and data with us.
Ways of working
Lean startup, agile and productivity training for government teams
Move faster without more budget. Water Corporation applied lean startup in a regulated body. Deakin trained analysts in agile. RMIT Activator taught market validation.
Psychological safety, critical thinking and productivity round it out.
Startup programs
Startup programs for councils, utilities and governments
Sometimes someone has already built part of the answer.
Springboard drew over 200 applications for three councils. WaterWorks drew over 130 for two water utilities. The Korean government's K-Startup Grand Challenge reached over 5,000 startups in 2021.
Sectors
Government training across the public sector
Councils across three states. Water utilities. A state health service. Public universities. International government programs. Each workshop starts from the service that team owns.
In the room
What a public team should leave with
- One named service or process, and a shared picture of how residents or customers experience it.
- A prioritised list of friction points or ideas, ranked by cost and impact.
- A rough prototype or test for the most promising idea, with the assumption it needs to prove.
- A method and a shared language the team can use again without a facilitator.
- An owner for the next step.
About us
About Collective Campus
High-performance teams since 2015. More than 100 large organisations and 100 startups around the world. Find us at collectivecampus.io.
Facilitator
Founder of Collective Campus and author of Time Rich
Steve Glaveski
Still personally leads flagship workshops. Formerly at EY, KPMG and Macquarie Bank. Two-time Wiley author, Harvard Business Review contributor and host of the Future Squared podcast.
Public sector
Questions from public sector teams
What does Collective Campus run for the public sector?
Capability building workshops in design thinking, customer experience, innovation, lean startup, agile, critical thinking, psychological safety and productivity. AI programs covering AI training, AI design sprints, AI governance and AI champions. And startup programs that connect councils and utilities with startups that can solve a defined problem.
Which public sector organisations have you worked with?
Councils including Yarra Ranges, Whittlesea, Glen Eira, Liverpool, Burnside, Marion, Casey and Ballarat. Water utilities including Melbourne Water, Greater Western Water (formerly City West Water), Coliban Water and Water Corporation. South West Hospital and Health Service in Queensland. Deakin University and RMIT Activator. And internationally, the Korean government's K-Startup Grand Challenge and Singapore Pools. Each one has a published case study.
Is this AI training, or broader than that?
Broader. Most of our public sector work has been design thinking, customer experience, innovation and lean startup. AI programs sit alongside those workshops, for agencies that want staff using AI well on the tools they already have, with a clear rule on what data goes where.
Can a workshop be built around one of our services?
Yes, and it works best that way. The City of Whittlesea anchored a journey mapping session on rates and the damaged bin process. Bring a live service, a known complaint or an internal process, and the session is built around it.
Do you work with councils outside Victoria?
Yes. Liverpool City Council is in New South Wales. The City of Burnside and the City of Marion are in South Australia. Water Corporation is in Western Australia, and South West Hospital and Health Service is in Queensland. Workshops run in person or remote.
Can several councils run a program together?
Yes. Springboard brought the City of Casey, the City of Ballarat and the City of Whittlesea together to source startups on shared challenges in transport, waste, and health and wellbeing. WaterWorks did the same for Melbourne Water and Greater Western Water (then City West Water).
We already have an innovation strategy. Where does a workshop fit?
Glen Eira City Council started with an innovation assessment, then made investment decisions on culture and capability informed by it. A workshop is how a team builds the capability the strategy assumes it already has.
How do we get started?
Book a discovery call. Tell us the service, team or challenge you want to improve, and we will recommend the workshop, sprint or program that fits.
Tell us the service you want to improve.
Name the service, team or challenge. We will shape the right workshop, sprint or program around it.