Following the success of the startup program delivered in 2018, NTUC Income wanted to look globally in 2019 for startups that could solve their challenges across business, customers and employees. Below are the three challenges hoping to be solved by startup solutions:

1. Business
To help NTUC Income (Income) stay ahead of the curve, we are looking for solutions that shape the future state of insurance. For example, how can we stay compliant of the ever-changing regulatory requirements, or use data collection to create personalised insurance coverage during the underwriting process? Technologies we’re interested in include Artificial Intelligence, Blockchain and Big Data.

2. Customers
How can we effectively design and enhance the customer experience when purchasing insurance, servicing policies and engaging with various customer service touchpoints. For example - make better, targeted recommendations during different stages of the customer life cycle? Technologies we’re interested in include Customer Relationship Management and Customer Analysis Tools.

3. Employees
How can we use data and technology to help our staff increase their efficiency - whether for operations or smoother claims management, training for new staff, or information transfer between different teams? Technologies we’re interested include Machine Learning, Image Recognition and Workflow Management.

Collective Campus developed a custom startup matching program and went to market, identifying and recruiting startups and scale-ups from across the globe that could address the business challenges identified by NTUC Income. Applications were assessed and selected startups were given the opportunity to develop paid proof of concepts (POCs) with NTUC Income.