Design Thinking for the Public Sector.
Empower your teams to solve internal problems, and design better community solutions.
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Our workshops can be tailored to suit your unique needs, but typically your team will learn:
Overview of the design thinking methodology, its principles, and how it differs from traditional problem-solving approaches in government settings.
Focus on understanding and empathizing with citizens' needs through interviews, personas, and journey mapping to design solutions that directly address user challenges.
Techniques for fostering cross-departmental collaboration and including diverse stakeholders (e.g., public, private, and community sectors) in the ideation process.
Hands-on exercises to create rapid prototypes and test solutions in real-world scenarios, encouraging iterative improvement based on feedback.
Practical strategies for embedding design thinking into everyday government processes, from policy development to public service delivery, ensuring sustainable innovation and continuous improvement.
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8 Need help applying some of what you or your team has learned back in the office?
No problem.
Steve will personally answer questions and provide coaching via Slack or Teams.
The City of Glen Eira is located in Melbourne's south-east suburbs, about 10 kilometres from the Melbourne CBD, and is home to over 150,000 people.
Glen Eira City Council wanted to introduce Design Thinking and learn how to prototype ideas. They needed Collective Campus to impart the Design Thinking insights, including the process to follow, and the tools required to apply it.
Collective Campus delivered training for the Glen Eira City Council team to help them:
· Understand the five stages (Empathise, Define, Ideate, Prototype, Test)
· Build hands on knowledge in use of best practice tools and templates.
· Develop ideas, build a case for the ideas, and identify objectives and benefits.
The Glen Eira City Council team gained a deep understanding of the Design Thinking process, and how it can be used to come up better solutions to problems.
The course helped facilitate an end to end understanding of Design Thinking and provided the team with a key selection of tools to develop, prototype, and pitch their ideas.
The processes and tools learned allowed participants to use Design Thinking to not only develop big new ideas, but improve things in their daily jobs.
Participants - consisting of both managers and individual contributors - were able to apply practical insights immediately after each session to ramp up both their productivity and improve their physical and mental health as well.
Liverpool City Council is a local government area to the south-west of Sydney, in the state of New South Wales, Australia. The area encompasses 305.5 square kilometres (118.0 sq mi) and has a population of over 200,000.
Liverpool City Council wanted to learn how to design great customer experiences and get to the heart of their customer problems.
Collective Campus delivered a full day virtual workshop for 20 attendees from Liverpool City Council. The workshop helped the team:- Understand and align on the importance of customer experience in Local Government.- Learn how to better understand customers by applying Design Thinking principles.- Explore how they could each apply the concepts learned in their day to day roles.
Using Design Thinking principles, the team at Liverpool City Council was able to step into the shoes of customers to see things from their perspective and learn how to create lasting and efficient experiences for users and owners.
See more case studies here.
Some believe Design Thinking is exclusive to industries like tech, marketing, or product design, but in reality, it can be highly effective in addressing government challenges, enhancing services, and improving citizen experiences.
There’s a misconception that government processes are too rigid and slow for the iterative nature of Design Thinking.
However, when tailored correctly, it can introduce agility and faster problem-solving in government projects.
Many think Design Thinking is focused on visual design or making things look nicer, whereas it’s really about deep problem solving and creating user-centric solutions that can improve service delivery and policy effectiveness.
People often assume Design Thinking is suited only for smaller, localized projects. In fact, it can be applied to broad, systemic challenges, such as public health, education reform, or infrastructure planning.
Some believe Design Thinking’s focus on innovation and competition isn’t relevant to public service. However, governments also need to innovate to meet the evolving needs of their citizens and deliver better outcomes.
Design thinking is a buzz word that has been thrown around by executives for years now, yet few know how to effectively apply it.
This eBook focuses on how organisations can apply design thinking and start to move the needle.
Fostering a culture of innovation is one of our key objectives at Yarra Ranges. This led us to engage Collective Campus for a one-day session on Design Thinking. As a result, the Innovation team was able to apply these principles to innovation initiatives while aligning with the rest of the organisation.
- Joelle McKay, Innovation Lead @ Yarra Ranges Council
There are other design thinking courses on the market, but most are run by dated, boring management societies, and facilitated by folks that have learned how to read and regurgitate from a tired curriculum.
But real insight comes from application and experience.
We've run literally thousands of experiments, studied and applied numerous creativity techniques, learned what works and what doesn't.
Learn from practitioners in the trenches, not someone who completed a 2-week online course last month.
Government Employees and Public Servants – Those who work in government departments or agencies and are seeking innovative approaches to solve community issues and improve service delivery.
Policy Makers – Individuals involved in creating policies who want to develop user-centric, practical, and innovative solutions for public challenges.
Community Leaders and Activists – People working closely with communities who need creative ways to address complex social problems and improve public welfare.
Non-Profit and NGO Staff – Teams aiming to design services or programs for public benefit and looking for structured frameworks to create human-centered solutions.
Public Sector Project Managers – Professionals responsible for implementing projects in the public sector who want to ensure their solutions meet user needs and create sustainable impact.
It depends on the size of your group and the level of customization required.
Request a quote below and we'll get back to you within 24 hours.
It is for groups of 5 or more people only.
That's mostly up to you and your team's availability.
As for where, we run workshops all over Australia, and can also travel internationally to give talks and facilitate workshops.
Not happy with the workshop? Let us know, and we'll refund the full amount in 30 days.
That's how confident we are that your team will get value out of this workshop.