The Human-Centred Lawyer

Design thinking is a human-centred approach to innovation and idea creation.Companies such as Airbnb, IBM, Nike, Intuit, Marriott, LEGO, SAP and the Walt Disney Corporation all use design thinking to identify new product and service opportunities and deliver exceptional customer experiences. There is no better time for law firms to start upskilling lawyers in design thinking and in turn grow their firms to become more relevant in this era of rapid disruption. This guide provides an overview of the five key stages of design thinking, from empathy through to test. Find out how to apply the approach and start innovating at your law firm.